On 2025-02-13, CISA added CVE-2024-57727 (SimpleHelp SimpleHelp) to its Known Exploited Vulnerabilities (KEV) catalog [2]. The vulnerability is listed in the catalog as "SimpleHelp Path Traversal Vulnerability" [2]. CISA requires remediation in accordance with the listed vendor mitigation guidance; see the original text in the body for specific requirements [2].
Backfill: this event became public on Feb 13, 2025 and we added it on Nov 10, 2026. It is not a new event.
CISA Adds SimpleHelp SimpleHelp Vulnerability CVE-2024-57727 to Known Exploited Vulnerabilities Catalog
1 min read
- Disclosed
- Feb 13, 2025
- Published
- Nov 10, 2026
- Last updated
- Nov 8, 2026
- CVSS basis
- Our assessment
- 96.8%, higher than 100% of CVEs
- Exploitation and patch status
- ExploitedKEV
- Attack vector
- Vulnerability status
- Actor type
- Motivation
On this page
30-second summary
What happened
Who is affected
Industries mainly affected: Government, Cross-industry
What to do nowOur advice
CISA requires remediation in accordance with the listed vendor mitigation guidance; see the original text in the body for specific requirements [2].
Timeline
Technical details
CISA KEV Listing Record
CISA added CVE-2024-57727 (SimpleHelp SimpleHelp) to the Known Exploited Vulnerabilities () catalog on 2025-02-13 [2].
Original Technical Description
SimpleHelp remote support software contains multiple path traversal vulnerabilities that allow unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files may include server configuration files and hashed user passwords. [2]
Official Required Action
Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable. [2]
Individual Vulnerability Record
The U.S. National Vulnerability Database (NVD) provides an independent vulnerability record and description for CVE-2024-57727 [1].
References
Official / primary3
- [1]
“SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various”
- [2]
This site aggregates public information and is not security consulting advice. Test remediation steps before applying.