Japan's Helpfeel said on September 16 that a third party exploited a vulnerability in the image upload server of its screenshot-sharing service Gyazo on September 11 to run arbitrary commands, then accessed the database and exfiltrated user data and image metadata [1]. About 23.62 million user records leaked, including names, emails, password hashes, login session IDs and X integration tokens, along with about 490 million image metadata records, and October 21 findings added that some images of 133 users were viewed and taken; the company says payment data was not leaked [1][2]. Gyazo users should change their password and any identical or similar passwords used elsewhere, and beware of suspicious related emails and messages [1].
Flaw in screenshot-sharing service Gyazo's upload server exploited, exposing about 23.62 million account records and 490 million image metadata records
1 min read
- Disclosed
- Sep 16, 2026
- Occurred
- Sep 11, 2026
- Published
- Nov 11, 2026
- Last updated
- Nov 11, 2026
- Scale
- 23,620,000 accounts[1]
- CVSS basis
- Our assessment
- Technology
- Attack vector
- Impact
- Data type
- Actor type
- Motivation
On this page
30-second summary
What happened
Who is affected
Industries mainly affected: Technology
What to do nowOur advice
- Change your Gyazo password and any identical or similar passwords used on other services [1].
- Beware of suspicious emails and messages related to the incident .
Timeline
Technical details
Remediation
Vendor guidance
- 1Change passwords mitigate[1]
Change your Gyazo password and any identical or similar passwords on other services.
References
Official / primary2
- [1]
“2026年9月11日、「Gyazo」の画像アップロードサーバーに存在した脆弱性を悪用し、第三者が当社のシステム上で任意のコマンドを実行する不正アクセスが発生しました。”
- [2]
This site aggregates public information and is not security consulting advice. Test remediation steps before applying.