Kyocera Communication Systems (KCCS) issued a second update on November 6 stating that a web server operated by its subsidiary MOTEX suffered unauthorized access, potentially exposing customer information including company names, personal names, email addresses, and phone numbers [1]. Upon discovering the intrusion on November 2, MOTEX disconnected the server from external communications and shut down five websites, including the LANSCOPE product site and support portal, while core functions of LANSCOPE products remain unaffected [1]. Due to the website outage, procedures such as license authentication and version upgrades for the on-premises edition of LANSCOPE Endpoint Manager are temporarily unavailable [2].
MediumActiveOfficially confirmed
LANSCOPE Developer MOTEX Web Server Breached; Customer Names and Contact Details Potentially Exposed
1 min read
- Disclosed
- Nov 4, 2026
- Occurred
- Nov 2, 2026
- Published
- Nov 11, 2026
- Last updated
- Nov 8, 2026
- CVSS basis
- Our assessment
- Attack vector
- Impact
- Data type
- Actor type
- Motivation
On this page
30-second summary
What happened
Who is affected
Industries mainly affected: Technology
What to do nowOur advice
Due to the website outage, procedures such as license authentication and version upgrades for the on-premises edition of LANSCOPE Endpoint Manager are temporarily unavailable [2].
Timeline
Technical details
What Happened
KCCS stated that on November 2 it confirmed unauthorized access to a MOTEX web server, immediately disconnecting external communications and shutting down the websites that same day; subsequent investigation conducted with an external specialist organization revealed that customer information may have been exposed [1].
Scope of Impact
Potentially exposed data includes customer company names, individual names, email addresses, and phone numbers, with no secondary misuse confirmed to date [1]. Five websites—including the MOTEX corporate website, the LANSCOPE product website, and LANSCOPE PORTAL—remain offline, and the number of affected records has not been disclosed [2].
Response and Remediation
KCCS stated that it will report the incident to Japan's Personal Information Protection Commission and consult with the police, while advising customers to remain vigilant against emails and phone calls impersonating MOTEX [1].
Remediation
Vendor guidance
- 1Beware of emails and phone calls impersonating MOTEX mitigate[1]
Do not open links or attachments in suspicious emails; MOTEX will never ask for passwords via email or phone.
References
Official / primary1
- [1]
“お客様情報（会社名・氏名・メールアドレス・電話番号等）が、外部に漏えいした可能性があることが判明いたしました。”
Media1
- [2]
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