SYLA Holdings confirms some customer data leaked from a contracted cloud service

SYLA Holdings Co., Ltd. said on 14 May 2026 that some customer personal data managed by its group had leaked, and that the direct cause was unauthorized access to an external cloud service used by the group and operated by ielove GROUP ^[1]. The types of data confirmed to have leaked include email addresses, phone numbers, addresses, gender, dates of birth, occupation, annual income, stated housing preferences, and part of correspondence with customers; the company said the investigation did not confirm leaks of credit-card data, Individual Numbers, or special-care personal information ^[1]. The company says people whose data leaked will be contacted individually by ielove GROUP; anyone who has not been contacted or is unsure whether they are in scope should call ielove GROUP at 0120-962-963 (weekdays 9:45–19:00) or use its form, and should be cautious of unexpected phone calls and email ^[1][2].

Industries mainly affected: Professional services

1. If you have not heard from ielove GROUP, or are unsure whether you are in scope, call 0120-962-963 (weekdays 9:45–19:00) or use the form .