Shin Kong Mitsukoshi IT Systems Suspected of External Intrusion; Names, Addresses, and Phone Numbers of Some Home Delivery Customers Affected

According to an October 22 report by iThome, Shin Kong Mitsukoshi stated that internal security monitoring detected IT system anomalies indicative of suspected unauthorized external intrusion; preliminary checks showed that the names, addresses, and contact phone numbers of some home delivery order customers—reportedly around 20,000 customers—were affected ^[1]. The report added that the company has notified regulatory authorities, collaborated with police investigations, and alerted affected customers ^[1]. We have not yet obtained the original text of an official public notice from Shin Kong Mitsukoshi. Customers who have used Shin Kong Mitsukoshi's home delivery service should be wary of phone calls and SMS messages claiming to be from the department store or logistics providers ^[1].

Industries mainly affected: Retail

1. Customers and members should beware of scam calls impersonating customer service or requesting payment/ATM actions ^[1].
2. Rotate account passwords regularly and enable multi-factor authentication where available .