French government cyber assistance platform Cybermalveillance issued guidance regarding the customer personal data breach at telecom operator Free [1]. Media outlets also reported that Free notified customers in October 2024 that certain personal data had been taken during a cyberattack [2]. Authorities advised the public to remain vigilant against phishing and unauthorized charges impersonating the telecom operator [2].
Backfill: this event became public on Oct 26, 2024 and we added it on Nov 10, 2026. It is not a new event.
CriticalMonitoringBackfillOfficially confirmed
French Official Cyber Assistance Platform Addresses Customer Data Breach at Telecom Operator Free
1 min read
- Disclosed
- Oct 26, 2024
- Published
- Nov 10, 2026
- Last updated
- Nov 11, 2026
- CVSS basis
- Our assessment
- Attack vector
- Impact
- Actor type
- Motivation
On this page
30-second summary
What happened
Who is affected
Industries mainly affected: Telecom
What to do nowOur advice
Authorities advised the public to remain vigilant against phishing and unauthorized charges impersonating the telecom operator [2].
Timeline
- Incident publicly disclosed[1]
Technical details
Source-Supported Details
Cybermalveillance.gouv.fr and French media reported that Free suffered a customer data breach. Affected headcounts and data fields are subject to the original reports without additional estimation here [1].
Source excerpt: "Cette violation concerne notamment les données suivantes : nom, prénom, adresses email et postale, date et lieu de naissance, numéro(s) de téléphone, identifiant abonné et données contractuelles (type d’offre souscrite, date de souscription, abonnement actif ou non), et, pour cer" [1].
Source excerpt: "\"Une plainte pénale a été déposée auprès du Procureur de la République\", indique Free." [2].
References
Official / primary1
- [1]
“Cette violation concerne notamment les données suivantes : nom, prénom, adresses email et postale, date et lieu de naissance, numéro(s) de téléphone, identifiant abonné et données contractuelles (type d’offre souscrite, date de souscription, abonnement actif ou non), et, pour cer”
Media1
- [2]
Corrections
- · confirmation_status: media_reported → official_confirmed法國官方網站 cybermalveillance.gouv.fr 先前被來源分類器誤判為媒體；分類器已修正，該來源本身載明 Free 個資外洩事實，故將 confirmation_status 改為 official_confirmed。
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